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    Getting Started

    How to sign in to Proffa, recover a forgotten password, and find your way around the workspace for the first time.

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    1. Signing In

    The Sign In screen is the entry point to Proffa. Use the email address and password provided by your administrator to access your dashboard.

    Page URLhttps://proffa.app/signin

    Note

    If you are unsure of your account URL, contact your Proffa administrator. The address above is the production site.

    1.1 Screen Overview

    Proffa screenshot: 1.1 Screen Overview

    The Sign In screen contains the following fields and controls:

    Field / ControlDescription
    Email addressEnter the email address registered to your Proffa account (for example, name@company.com).
    PasswordEnter your account password. Click the eye icon on the right of the field to show or hide what you type.
    Remember meTick this box to have the browser remember your email and password on this device, so they are filled in automatically next time.
    Forgot password?Opens the password recovery screen (see Section 2).
    Sign inSubmits your details and, if correct, opens your dashboard.

    1.2 How to Sign In

    1. 1Open your web browser and go to https://proffa.app/signin.
    2. 2In the Email address field, type the email registered to your account.
    3. 3In the Password field, type your password. (Optional: click the eye icon to confirm it is correct.)
    4. 4Optionally tick Remember me to save your details on this device.
    5. 5Click the Sign in button.
    6. 6On success, you are taken to your Proffa dashboard.

    1.3 If Sign in Fails

    If your email or password is incorrect, a red message appears above the form:

    • “Login failed. Please try again. Check your email and password.” - the email or password did not match. Re-type them carefully and try again.
    • “Email is required” / “Invalid email format” - the email field is empty or not a valid email address.
    • “Password is required” - the password field is empty.
    Proffa screenshot: 1.3 If Sign in Fails

    Tip

    Still cannot get in? Use the Forgot password? link to reset your password (Section 2), or contact your administrator to rest password.

    2. Forgot / Reset Password

    If you cannot remember your password, Proffa can email you a secure link to set a new one. This is a three-part process: (a) request the reset link, (b) open the link from your email, and (c) set a new password.

    Page URLhttps://proffa.app/forgot-password

    2.1 Step A - Request a Reset Link

    Proffa screenshot: 2.1 Step A - Request a Reset Link
    1. 1On the Sign In screen, click the Forgot password? link (or go directly to https://proffa.app/forgot-password).
    2. 2Enter the email address registered to your Proffa account.
    3. 3Click the Send Reset Link button.

    While the request is processing, the button shows “Sending…”. When it succeeds, a confirmation screen appears.

    Proffa screenshot: 2.1 Step A - Request a Reset Link

    Important

    The reset link expires in 10 minutes. If you do not see the email, check your spam or junk folder before requesting another link.

    Field / ControlDescription
    Email addressThe email registered to your account, where the reset link will be sent.
    Send Reset LinkSends the password-reset email to the address entered.
    Back to Sign InReturns to the Sign In screen without making changes.

    2.2 Step B - Open the Link in Your Email

    1. 1Open the email from Proffa titled (for example) “Reset your password”.
    2. 2Click the reset link inside the email.
    3. 3Your browser opens the Set new password screen.

    Note

    If the link has expired or is invalid, you will see an “Invalid Reset Link” message with a button to request a new link. Simply request a new reset email and try again.

    Proffa screenshot: 2.2 Step B - Open the Link in Your Email

    2.3 Step C - Set a New Password

    Page URLhttps://proffa.app/reset-password?token=…
    Proffa screenshot: 2.3 Step C - Set a New Password
    1. 1In the New Password field, type a new password (minimum 6 characters).
    2. 2In the Confirm Password field, type the same password again.
    3. 3Optionally click the eye icon beside field to check what you typed.
    4. 4Click the Reset Password button.
    Field / ControlDescription
    New PasswordYour new password. Must be at least 6 characters long.
    Confirm PasswordRe-type the new password exactly. Must match the field above.
    Reset PasswordSaves your new password.
    Back to Sign InReturns to the Sign In screen without changing your password.

    Validation messages you may see:

    • “Password must be at least 6 characters” - choose a longer password.
    • “Passwords do not match” - the two fields are different; re-type them to match.
    • “Invalid or expired reset link…” - request a new reset email (Step A).
    Proffa screenshot: 2.3 Step C - Set a New Password

    When the password is updated, a confirmation screen appears. Click Sign In to return to the login screen and sign in with your new password.

    Tip

    For security, choose a password you do not use on other websites, and keep it private. You can change it again at any time from this same process.

    Next Settings & Configuration